Refund & Cancellation Policy
This Refund and Cancellation Policy (“Policy”) governs all transactions made through platforms operated by Large Box Consulting Pvt. Ltd. (“LBC”), doing business as Superr Pets (collectively “Superr Pets,” “we,” “us,” or “our”). By accessing our website or using our services, you agree to this Policy, as well as our Terms & Conditions and Privacy Policy. You can always contact us for any refund request or dispute at superrpets.official@gmail.com
General Overview
This Policy is designed to ensure fair, transparent, and compliant procedures under applicable Indian laws, regulations governing e-commerce in India, and the General Data Protection Regulation (GDPR) where applicable.We may update this Policy at any time. Any revisions will be posted on our website with a revised “Last Updated” date. Your continued use of our services constitutes acceptance of these changes.
Subscriptions
Non-Refundable Subscriptions: Payments made for subscription services are generally non-refundable. Unless explicitly stated otherwise at the time of purchase (A Free Trial) or required by applicable law, you are not entitled to any refund of subscription fees once the service term has begun.
Cancellation of Subscriptions: You may cancel your subscription at any time. Your subscription will continue until the end of the current billing cycle, with no refund provided for unused days unless otherwise specified.
Third-Party Services & Bookings
Third-Party Providers: Superr Pets may connect you with independent pet service providers (“Partners”). Any fees paid in cash directly to such Partners are strictly between you and the Partner. Superr Pets is not responsible for managing or issuing refunds for those direct transactions.
Non-Refundable Convenience Charges: For bookings made through our platform, we charge a non-refundable convenience fee. Under no circumstances will this convenience fee be refunded.
Service Cancellation and Refunds: If you cancel a booked service before its commencement, the booking fee (excluding the convenience charge) will be refunded.Refunds are typically processed within 2-5 business days, subject to banking and payment provider cycles.
Product Purchases and Returns
14-Day Return Policy: Most products purchased from our website are eligible for return and refund within 14 days of delivery, provided they are returned in their original condition, unused, undamaged, complete with all accessories, and accompanied by any original packaging.
Condition of Returned Items: We reserve the right to refuse a refund if the returned product is found to be used, damaged, or tampered with, or if it does not meet the return criteria specified.
Non-Refundable Items:Medical devices and related products are non-returnable and non-refundable due to hygiene and safety considerations, except as mandated by applicable law.If a specific product is non-returnable or non-refundable, it will be clearly indicated on the product page prior to purchase.
Inspection and Refund Process: Once we receive your returned item and verify its eligibility for a refund, we will initiate the refund process. The refund amount will be credited to your original mode of payment, generally within 2-5 business days, depending on banking and payment provider timelines.
GDPR Compliance
For customers located in the European Economic Area (EEA), we process personal data in compliance with the GDPR. Refund or cancellation requests involving personal data are handled lawfully, fairly, and securely. For more details, please refer to our Privacy Policy.
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Compliance with Indian E-Commerce and Consumer Protection Laws
We adhere to India’s Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.We provide clear, accurate product descriptions and pricing. Any exceptions to our standard refund or return policies are noted on the product page.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at superrpets.official@gmail.com.
Data Privacy & Security
Any personal information collected during the refund or cancellation process is handled in accordance with our Privacy Policy and in compliance with applicable data protection laws.
Contact Us
If you have any questions or concerns about this Policy, please contact our Customer Support:
Email: support@superrpets.com/payments@superrpets.com
Address: Large Box Consulting Pvt. Ltd.
395/15, Vinayaka Layout, Immadihalli main road, Whitefield, Bengaluru, Karnataka 560066
Phone: +91 7619481063
By using Superr Pets’ platforms and services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.